How To Fix CRM_ORGMAN812 - Sales office is not correct

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 812

• Message text: Sales office is not correct

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN812 - Sales office is not correct ?

  The SAP error message CRM_ORGMAN812, which states "Sales office is not correct," typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with the sales office assignment in the system. This error can arise in various scenarios, such as when creating or processing sales orders, quotations, or other sales-related documents.
  Causes:
  
  Invalid Sales Office: The sales office specified in the transaction does not exist or is not valid in the system.
  Inactive Sales Office: The sales office may be inactive or not assigned to the relevant organizational structure.
  Missing Configuration: The sales office may not be properly configured in the system, or it may not be assigned to the relevant sales area.
  Authorization Issues: The user may not have the necessary authorizations to access the specified sales office.
  Data Inconsistency: There may be inconsistencies in the master data related to the sales office, such as missing or incorrect entries.
  
  Solutions:
  
  
  Check Sales Office Validity:
  
  Verify that the sales office specified in the transaction exists in the system. You can do this by navigating to the relevant configuration or master data area in SAP.
  Use transaction codes like OVX5 (for sales area) or TCode: OX15 (for sales organization) to check the configuration.
  
  
  
  Activate Sales Office:
  
  If the sales office is inactive, you may need to activate it. This can typically be done in the configuration settings.
  
  
  
  Review Organizational Structure:
  
  Ensure that the sales office is correctly assigned to the relevant sales organization and distribution channel. This can be checked in the configuration settings under Sales and Distribution.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the sales office. This can be checked with your SAP security team.
  
  
  
  Correct Master Data:
  
  Review and correct any inconsistencies in the master data related to the sales office. This may involve updating or creating new entries in the relevant master data tables.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes or documentation that may provide additional insights or solutions for this specific error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVX5, OVX6, and OVX7 for managing sales areas and sales offices.
  SAP Documentation: Refer to SAP Help documentation for detailed information on configuring sales offices and organizational structures.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ORGMAN812 error message in SAP.