How To Fix CRM_ORGMAN811 - Sales group is not correct

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 811

• Message text: Sales group is not correct

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN811 - Sales group is not correct ?

  The SAP error message CRM_ORGMAN811 indicates that the sales group specified in a transaction or document is not valid or does not exist in the system. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to create or modify sales documents, such as sales orders or quotations.
  Cause:
  
  Invalid Sales Group: The sales group entered does not exist in the system or is not correctly configured.
  Master Data Issues: The sales group may not be assigned to the relevant organizational unit (like sales area or distribution channel).
  Authorization Issues: The user may not have the necessary authorizations to access or use the specified sales group.
  Configuration Issues: The sales group may not be properly set up in the system configuration.
  
  Solution:
  
  
  Check Sales Group: Verify that the sales group you are trying to use is valid. You can do this by navigating to the relevant configuration settings in SAP:
  
  Go to SPRO (SAP Project Reference Object) and check the configuration under Sales and Distribution > Sales > Sales Organization > Define Sales Groups.
  Ensure that the sales group exists and is active.
  
  
  
  Assign Sales Group: If the sales group is not assigned to the relevant sales area, you may need to assign it:
  
  Navigate to SPRO > Sales and Distribution > Sales > Sales Organization > Assign Sales Groups to Sales Areas.
  Ensure that the sales group is assigned to the correct sales organization, distribution channel, and division.
  
  
  
  Check User Authorizations: Ensure that the user has the necessary authorizations to access the sales group. This can be checked in the user roles and profiles assigned to the user.
  
  
  Review Master Data: Check the master data for the customer or material involved in the transaction to ensure that it is correctly set up and that the sales group is valid for that context.
  
  
  Consult Documentation: If the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like OVX5 (to maintain sales groups) or OVX6 (to assign sales groups to sales areas) to manage sales groups.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is being triggered.
  
  By following these steps, you should be able to resolve the CRM_ORGMAN811 error and ensure that the sales group is correctly configured and used in your transactions.