How To Fix CRM_ORGMAN404 - Description for division & not available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 404

• Message text: Description for division & not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN404 - Description for division & not available ?

  The SAP error message CRM_ORGMAN404 with the description "Description for division & not available" typically occurs in the SAP Customer Relationship Management (CRM) module when the system is unable to find a description for a specified division in the organizational structure.
  Cause:
  
  Missing Division Description: The most common cause of this error is that the division you are trying to use does not have a corresponding description in the system. This can happen if the division was created but not properly configured with a description.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing entries in the relevant tables.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view the division details.
  
  Solution:
  
  
  Check Division Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant configuration settings for divisions.
  Ensure that the division in question has a description assigned to it. If not, create or update the division with the appropriate description.
  
  
  
  Maintain Master Data:
  
  Use transaction codes like OVX5 (for maintaining divisions) or CRM_DNO_MONITOR to check if the division exists and has the necessary details.
  If the division is missing, you may need to create it or update the existing entry.
  
  
  
  Check for Data Consistency:
  
  Run consistency checks or reports to identify any discrepancies in the organizational data.
  Use transaction codes like SE16 to view the relevant tables (e.g., T001W for plant data) and verify that the division is correctly defined.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the division data. This can be checked in the user roles and profiles.
  
  
  
  Transport Requests:
  
  If the division was recently created or modified in a development environment, ensure that the changes have been transported to the production environment.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, SE16, and CRM_DNO_MONITOR for managing organizational data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for CRM organizational management to understand how divisions are structured and maintained.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.