How To Fix CRM_ORGMAN221 - SD key for the distribution channel &1" in Service has not been defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 221

• Message text: SD key for the distribution channel &1" in Service has not been defined

What causes this issue?

When transferring the transaction, the system couldn't find an
appropriate distribution channel that corresponds to distribution
channel &V1& in Service.

System Response

The system cannot transfer the transaction.

How to fix this error?

Check the distribution channels.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN221 - SD key for the distribution channel &1" in Service has not been defined ?

  The SAP error message CRM_ORGMAN221 indicates that there is an issue with the configuration of the distribution channel in the context of the Service module within SAP CRM. Specifically, the error states that the SD (Sales and Distribution) key for the specified distribution channel has not been defined.
  Cause:
  This error typically arises due to one of the following reasons:
  
  Missing Configuration: The distribution channel specified in the transaction or configuration does not have a corresponding entry in the SD configuration.
  Incorrect Assignment: The distribution channel may not be correctly assigned to the relevant organizational units or service processes.
  Data Inconsistency: There may be inconsistencies in the master data related to the distribution channel, such as missing or incorrect entries in the relevant tables.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Distribution Channel Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Sales and Distribution > Master Data > Customer > Customer Hierarchy > Define Distribution Channels.
  Ensure that the distribution channel in question is defined and correctly configured.
  
  
  
  Assign Distribution Channel to Organizational Units:
  
  Ensure that the distribution channel is assigned to the relevant sales organization and other organizational units.
  Check the assignment in Sales and Distribution > Basic Functions > Sales > Assign Distribution Channels to Sales Organizations.
  
  
  
  Check Service Configuration:
  
  Verify that the service-related settings are correctly configured for the distribution channel.
  Navigate to Customer Relationship Management > Service > Service Order Management > Define Service Order Types and ensure that the distribution channel is included in the service order type configuration.
  
  
  
  Review Master Data:
  
  Check the master data for customers, materials, and services to ensure that the distribution channel is correctly assigned.
  Use transaction codes like VD03 (Display Customer) or MM03 (Display Material) to review the relevant data.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that the transport requests are correctly moved to the production environment.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM and SD integration for any specific requirements or additional configuration steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, VD03, MM03, and CRMD_ORDER for service order management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify the distribution channel settings.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ORGMAN221 error in SAP. If the problem persists, consider reaching out to your SAP support team for further assistance.