How To Fix CRM_ORGMAN220 - SD key for the sales org. "&1" in Service has not been defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 220

• Message text: SD key for the sales org. "&1" in Service has not been defined

What causes this issue?

When transferring the business transaction to Sales and Distribution
(SD), the system did not find an SD sales organization that corresponds
to the sales organization (&V1&) in Service.

System Response

The system cannot transfer the business transaction to SD.

How to fix this error?

In Service, check the mapping details for the sales organization in
organizational management.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN220 - SD key for the sales org. "&1" in Service has not been defined ?

  The SAP error message CRM_ORGMAN220 indicates that there is an issue with the configuration of the sales organization in the context of the SAP Customer Relationship Management (CRM) system. Specifically, the error states that the Sales and Distribution (SD) key for the specified sales organization has not been defined in the service area.
  Cause:
  This error typically occurs due to one of the following reasons:
  
  Missing Configuration: The sales organization has not been properly configured in the system for the service area.
  Incorrect Assignment: The sales organization may not be assigned to the relevant service area or organizational unit.
  Data Inconsistency: There may be inconsistencies in the master data or organizational structure that prevent the system from recognizing the sales organization.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Sales and Distribution > Basic Functions > Sales Organization > Define Sales Organizations.
  Ensure that the sales organization in question is defined and properly configured.
  
  
  
  Assign Sales Organization to Service:
  
  In the same SPRO path, check if the sales organization is assigned to the relevant service area.
  Navigate to Customer Relationship Management > Master Data > Business Partners > Define Business Partner Roles.
  Ensure that the sales organization is linked to the appropriate service roles.
  
  
  
  Check Organizational Structure:
  
  Verify the organizational structure in the system to ensure that the sales organization is correctly integrated into the overall structure.
  Use transaction code PPOME to visualize the organizational structure and check for any discrepancies.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the master data to identify any issues that may be causing the error.
  Use transaction codes like SE16 to check relevant tables (e.g., T001W for plants, T001 for company codes) for any missing or incorrect entries.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that the transport requests have been properly moved to the production environment.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM and SD integration for any specific requirements or additional configuration steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, SE16, PPOME, and CRMD_ORDER for managing and troubleshooting CRM orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify the sales organization settings.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ORGMAN220 error in your SAP system. If the problem persists, consider reaching out to your SAP support team for further assistance.