How To Fix CRM_ORGMAN223 - Division is inactive in Service, thus division "&1" is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 223

• Message text: Division is inactive in Service, thus division "&1" is not allowed

What causes this issue?

You entered the division &V1&. In the division settings, division usage
is switched off for Service.

System Response

The system cannot process the division.

How to fix this error?

Do not enter a division. Alternatively, change the division settings in
Customizing for <LS>Organizational Management</> to allow divisions.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN223 - Division is inactive in Service, thus division "&1" is not allowed ?

  The SAP error message CRM_ORGMAN223 indicates that a specific division is inactive in the Service module, which prevents the system from processing transactions related to that division. This error typically arises in the context of Customer Relationship Management (CRM) when trying to create or modify service-related documents, such as service orders or service contracts.
  Cause:
  The primary cause of this error is that the division specified (denoted as "&1" in the error message) is marked as inactive in the system. Inactive divisions cannot be used for service-related transactions, which leads to this error when attempting to reference them.
  Solution:
  To resolve this error, you need to activate the division in question. Here are the steps to do so:
  
  
  Access the Division Configuration:
  
  Go to the SAP Easy Access screen.
  Navigate to the following path: SPRO -> SAP Reference IMG -> Customer Relationship Management -> Master Data -> Business Partner -> Define Divisions.
  
  
  
  Check Division Status:
  
  In the division configuration, locate the division that is causing the error.
  Check the status of the division. If it is marked as inactive, you will need to change it to active.
  
  
  
  Activate the Division:
  
  Select the division and change its status to active.
  Save your changes.
  
  
  
  Verify Changes:
  
  After activating the division, try to perform the transaction again that previously resulted in the error to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  User Authorizations: Ensure that you have the necessary authorizations to make changes to division settings in the system.
  Impact on Business Processes: Be aware that activating a division may have implications for business processes and reporting. Ensure that all stakeholders are informed of the change.
  Testing: After making changes, it is advisable to test the functionality in a development or quality assurance environment before applying changes to the production environment.
  Documentation: Keep documentation of the changes made for future reference and compliance purposes.
  
  If the issue persists even after activating the division, it may be necessary to check for additional configuration settings or consult with your SAP support team for further assistance.