How To Fix CRM_ORGMAN180 - Multiple service teams found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 180

• Message text: Multiple service teams found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN180 - Multiple service teams found ?

  The SAP error message CRM_ORGMAN180 indicates that multiple service teams have been found for a specific service request or activity, which can lead to ambiguity in determining which service team should be assigned to the task. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to assign a service team to a service order, activity, or request.
  Cause:
  
  
  Multiple Service Teams: The primary cause of this error is that the system has identified more than one service team that could potentially fulfill the request. This can happen if:
  
  The service request is linked to multiple organizational units or service teams.
  The configuration allows for multiple teams to be associated with the same service type or request.
  
  
  
  Configuration Issues: There may be issues in the configuration of service teams or organizational management settings that lead to multiple teams being eligible for the same service request.
  
  
  Data Inconsistencies: Inconsistent or duplicate data entries in the master data for service teams or organizational units can also lead to this error.
  
  
  Solution:
  To resolve the CRM_ORGMAN180 error, you can take the following steps:
  
  
  Review Service Team Assignments:
  
  Check the service request or activity to see which service teams are currently assigned.
  Identify the criteria that are causing multiple teams to be eligible.
  
  
  
  Refine Selection Criteria:
  
  If possible, refine the selection criteria for service teams to ensure that only one team is eligible for the service request.
  This may involve adjusting the organizational structure or the parameters used to determine service team eligibility.
  
  
  
  Configuration Adjustments:
  
  Review the configuration settings in the SAP system related to service teams and organizational management.
  Ensure that the settings are correctly defined to avoid ambiguity in team assignments.
  
  
  
  Data Cleanup:
  
  Check for any duplicate or inconsistent entries in the master data for service teams.
  Clean up any unnecessary or duplicate records to ensure that only relevant teams are considered.
  
  
  
  Manual Assignment:
  
  If the system continues to find multiple teams, consider manually assigning the appropriate service team to the service request.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to CRM organizational management for additional guidance on resolving this error.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage service requests or PPOME to manage organizational units and service teams.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and manage service teams and requests.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.