How To Fix CRM_ORGMAN182 - Multiple service teams found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 182

• Message text: Multiple service teams found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN182 - Multiple service teams found ?

  The SAP error message CRM_ORGMAN182 indicates that multiple service teams have been found for a specific service request or activity, which can lead to ambiguity in determining which service team should be assigned to handle the request. This error typically arises in the context of SAP Customer Relationship Management (CRM) when the system encounters multiple valid service teams that could potentially fulfill a service request.
  Cause:
  
  Multiple Service Teams Defined: The primary cause of this error is that there are multiple service teams configured in the system that meet the criteria for the service request.
  Configuration Issues: There may be issues in the configuration of service teams, such as overlapping criteria or incorrect assignment of service teams to specific service requests.
  Data Duplication: Duplicate entries in the service team configuration can also lead to this error.
  
  Solution:
  To resolve the CRM_ORGMAN182 error, you can take the following steps:
  
  
  Review Service Team Configuration:
  
  Go to the configuration settings for service teams in SAP CRM.
  Check the criteria defined for each service team and ensure that they are distinct and do not overlap.
  
  
  
  Refine Selection Criteria:
  
  If possible, refine the selection criteria for the service teams to ensure that only one team qualifies for the service request.
  This may involve adjusting parameters such as location, expertise, or availability.
  
  
  
  Check for Duplicates:
  
  Look for duplicate service team entries in the system. If duplicates are found, remove or consolidate them to eliminate ambiguity.
  
  
  
  Assign a Default Service Team:
  
  If applicable, consider assigning a default service team to handle requests when multiple teams are found. This can help streamline the process.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring service teams and resolving related issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and criteria, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view service requests or SPRO to access configuration settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and modify service team configurations.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.