How To Fix CRM_ORGMAN181 - Multiple service teams found based on exec. service employee &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 181

• Message text: Multiple service teams found based on exec. service employee &1

What causes this issue?

The exec. service employee does not belong to your selected service
team. Multiple service teams to which the exec. service employee belongs
are proposed for your selection.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN181 - Multiple service teams found based on exec. service employee &1 ?

  The SAP error message CRM_ORGMAN181 indicates that there are multiple service teams associated with a specific service employee in the system. This can occur in scenarios where the system is trying to determine which service team to assign to a service request or activity, but finds more than one team linked to the employee.
  Cause:
  
  Multiple Assignments: The service employee is assigned to multiple service teams in the organizational management structure.
  Configuration Issues: There may be a misconfiguration in the organizational management settings or in the service team assignments.
  Data Integrity Issues: There could be inconsistencies or duplicates in the data related to service teams and employees.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Service Team Assignments:
  
  Go to the Organizational Management (OM) area in SAP and check the service employee's assignments.
  Identify all the service teams that the employee is associated with.
  
  
  
  Clarify Team Assignment:
  
  If the employee should only belong to one service team, remove the unnecessary assignments.
  If the employee needs to be part of multiple teams, ensure that the system can differentiate which team to use based on the context of the service request.
  
  
  
  Adjust Configuration:
  
  Review the configuration settings for service teams and ensure that they are set up correctly.
  Check if there are any specific rules or criteria that need to be defined to help the system select the appropriate service team.
  
  
  
  Data Cleanup:
  
  Perform a data cleanup to remove any duplicates or inconsistencies in the service team and employee data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on managing service teams and organizational structures.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like PPOME (Change Organizational Plan) or PPOSE (Display Organizational Plan) to view and manage organizational structures.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to this error.
  User Roles: Ensure that the user has the appropriate roles and authorizations to view and modify service team assignments.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.