How To Fix CRM_ORGMAN162 - Sales group &1 does not exist.

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 162

• Message text: Sales group &1 does not exist.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN162 - Sales group &1 does not exist. ?

  The SAP error message CRM_ORGMAN162 indicates that the sales group specified in your transaction does not exist in the system. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to assign or reference a sales group that has not been defined or is inactive.
  Cause:
  
  Non-existent Sales Group: The sales group you are trying to use has not been created in the system.
  Inactive Sales Group: The sales group exists but is marked as inactive.
  Incorrect Configuration: There may be a configuration issue where the sales group is not properly assigned to the relevant organizational units.
  Data Entry Error: There could be a typo or incorrect entry when specifying the sales group.
  
  Solution:
  
  
  Check Sales Group Configuration:
  
  Go to the SAP transaction code OVX5 (or the relevant transaction for your version) to check the configuration of sales groups.
  Ensure that the sales group you are trying to use is listed and active.
  
  
  
  Create or Activate Sales Group:
  
  If the sales group does not exist, you can create it using the transaction code OVX5 or SPRO (navigate to the relevant path for sales organization settings).
  If it exists but is inactive, you can activate it.
  
  
  
  Verify Organizational Assignment:
  
  Ensure that the sales group is correctly assigned to the relevant sales organization and distribution channel.
  Check the organizational structure in the CRM system to ensure everything is set up correctly.
  
  
  
  Correct Data Entry:
  
  Double-check the entry for the sales group in your transaction to ensure there are no typos or incorrect values.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration or need further assistance, refer to the SAP documentation or consult with your SAP administrator or support team.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVX5 for sales group configuration and SPRO for accessing the configuration menu.
  User Roles: Ensure that you have the necessary permissions to view and modify sales group settings.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may be applicable.
  
  By following these steps, you should be able to resolve the error message CRM_ORGMAN162 and ensure that the sales group is correctly configured in your SAP system.