How To Fix CRM_ORGMAN033 - Enter a service organization

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 033

• Message text: Enter a service organization

What causes this issue?

The service organization is missing. There are different causes possible
for this:
If organizational units are entered manually: You have not entered a
service organization.
If organizational data is determined automatically: The system could not
determine organizational units, including the service organization.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a service organization in the appropriate field.
For automatic determination of organizational data:
Check the organizational model: Have the service organizations been
selected? Have the attributes relevant for determination been assigned?
Check the settings for organizational data determination in Customizing
for <LS>Service</> under <LS>Master Data</> -> <LS>Organizational
Management</> -> <LS>Organizational Data Determination</> -> <LS>Change
Rules and Profiles</>. Check the determination rules and the
organizational data profile.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN033 - Enter a service organization ?

  The SAP error message CRM_ORGMAN033 ("Enter a service organization") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or modify a service-related transaction (such as a service order or service request) without specifying a service organization. The service organization is essential for determining which organizational unit is responsible for providing the service.
  Cause:
  The error is triggered when:
  
  The service organization field is left blank or not filled in during the creation or modification of a service document.
  The configuration settings in the system do not allow for a default service organization to be assigned automatically.
  The user does not have the necessary authorizations to view or select a service organization.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Enter a Service Organization:
  
  When creating or editing the service document, ensure that you fill in the service organization field. This can usually be done in the header or relevant section of the transaction.
  
  
  
  Check Configuration:
  
  If you are responsible for system configuration, check the settings in the SAP Customizing Implementation Guide (IMG) under:
  
  Customer Relationship Management > Service > Service Order Management > Define Service Organizations
  
  
  Ensure that the service organizations are properly defined and that the necessary organizational units are assigned.
  
  
  
  Default Settings:
  
  If applicable, configure default settings for service organizations so that they are automatically populated based on certain criteria (e.g., based on the sales area or other organizational data).
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to access and select service organizations. This may involve checking roles and authorizations in the user profile.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on service organization settings and requirements.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Service Organization: This is an organizational unit responsible for delivering services. It can be linked to specific service processes and is crucial for service management in SAP CRM.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for service orders, which may help in navigating the system.
  SAP Notes: Check for any SAP Notes related to CRM service management that might address known issues or provide additional solutions.
  
  By following these steps, you should be able to resolve the CRM_ORGMAN033 error and successfully enter a service organization in your SAP system.