How To Fix CRM_ORGMAN031 - Enter a sales office

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 031

• Message text: Enter a sales office

What causes this issue?

The sales office is missing. There are several possible causes.
If organizational units are entered manually: You have not entered a
sales office.
If organizational data determination is automatic: The system could not
determine organizational units, including the sales office.

System Response

During reporting, no data can be collected for the sales office, for
example, sales volume per sales office.

How to fix this error?

Enter a sales office in the appropriate field.

For automatic determination of organizational data:
Check the organizational model: Have the sales offices been selected?
Have the attributes relevant for determination been assigned?
Check the settings for organizational data determination in Customizing
for <LS>Service</>. Choose <LS>Master Data -> Organizational Management
-> Organizational Data Determination -> Change Rules and Profiles</>.
Check the determination rules and the organizational data profile.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN031 - Enter a sales office ?

  The SAP error message CRM_ORGMAN031 ("Enter a sales office") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or modify a business transaction (like a sales order, opportunity, etc.) without specifying a sales office. The sales office is a critical organizational unit in SAP that is used to manage sales activities and is necessary for various processes.
  Cause:
  
  Missing Sales Office: The most common cause of this error is that the sales office field is left blank when it is required for the transaction you are trying to process.
  Configuration Issues: There may be configuration settings in the system that require a sales office to be specified for certain transactions.
  User Role/Authorization: The user may not have the necessary authorizations to view or select a sales office.
  
  Solution:
  
  
  Enter a Sales Office: 
  
  When you encounter this error, check the transaction screen for a field labeled "Sales Office" or similar. Enter the appropriate sales office that corresponds to the transaction you are processing.
  
  
  
  Check Configuration:
  
  If you are responsible for system configuration, ensure that the sales office is correctly set up in the system. You can check the configuration in the SAP IMG (Implementation Guide) under:
  
  Sales and Distribution > Master Data > Business Partners > Define Sales Areas.
  
  
  Ensure that the sales office is assigned to the relevant sales area.
  
  
  
  User Authorizations:
  
  If you suspect that the issue may be related to user roles or authorizations, contact your SAP security administrator to verify that you have the necessary permissions to access and select a sales office.
  
  
  
  Default Sales Office:
  
  If applicable, check if there is a default sales office set up for your user profile or business partner. This can sometimes help in automatically populating the field.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or help files related to the specific transaction you are working on to ensure that you are following the correct process.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to sales and distribution, such as VA01 (Create Sales Order), VA02 (Change Sales Order), etc.
  Business Partner Roles: Understand the roles assigned to business partners, as they can influence the sales office selection.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional assistance.