How To Fix CRM_ORGMAN032 - Enter a sales group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 032

• Message text: Enter a sales group

What causes this issue?

The sales group is missing. There are several possible causes.
If organizational units are entered manually: You have not entered a
sales group.
If organizational data determination is automatic: The system could not
determine organizational units, including the sales group.

System Response

During reporting, no data can be collected for the sales group, for
example, sales volume per sales group.

How to fix this error?

Enter a sales group in the appropriate field.

For automatic determination of organizational data:
Check the organizational model. Have the sales groups been selected?
Have the attributes relevant for determination been assigned?
Check the settings for organizational data determination in the
Customizing for <LS>Service</>. Choose <LS>Master Data -> Organizational
Management -> Organizational Data Determination -> Change Rules and
Profiles</>. Check the determination rules and the organizational data
profiles.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN032 - Enter a sales group ?

  The SAP error message CRM_ORGMAN032 indicates that a sales group must be entered in the relevant transaction or screen. This error typically occurs in the context of sales and distribution processes within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error arises when a user attempts to create or modify a sales document (like a sales order, quotation, etc.) without specifying a sales group. The sales group is a critical organizational unit in SAP that is used to categorize sales activities and manage sales processes effectively. It is essential for reporting and analysis purposes.
  Solution:
  To resolve the error, you need to enter a valid sales group in the relevant field. Here are the steps to do so:
  
  
  Identify the Transaction: Determine which transaction you are working on when the error occurs (e.g., creating a sales order, quotation, etc.).
  
  
  Locate the Sales Group Field: In the transaction screen, look for the field labeled "Sales Group" or similar. This is usually found in the header or item details section of the sales document.
  
  
  Enter a Valid Sales Group: Input a valid sales group code. If you are unsure of the valid codes, you can:
  
  Use the search help (F4) to find available sales groups.
  Consult with your SAP administrator or refer to your organization's documentation to understand which sales groups are applicable.
  
  
  
  Save the Document: After entering the sales group, proceed to save the document. The error should no longer appear if the sales group is correctly specified.
  
  
  Related Information:
  
  
  Configuration: If you frequently encounter this error, it may be worth checking the configuration settings in the SAP system. Ensure that the sales groups are properly defined in the system and that users have the necessary authorizations to access them.
  
  
  User Training: Providing training to users on the importance of entering a sales group and how to do it can help prevent this error from occurring in the future.
  
  
  Documentation: Maintain documentation that outlines the required fields for various sales documents, including the sales group, to assist users in completing transactions correctly.
  
  
  SAP Notes: Check for any relevant SAP Notes or updates that may address specific issues related to this error message or provide additional guidance.
  
  
  By following these steps, you should be able to resolve the CRM_ORGMAN032 error and continue with your sales processes in SAP.