How To Fix CRM_ORGMAN023 - Service org. unit &1 does not have these attributes

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 023

• Message text: Service org. unit &1 does not have these attributes

What causes this issue?

You have entered or changed information about the service organizational
unit.
The attributes assigned to this service organizational unit in the
organizational model do not correspond to the service organization data
in this transaction. The organizational data is inconsistent.

System Response

The system cannot process the transaction as it cannot execute
subsequent processes dependent on organizational data.

How to fix this error?

You have the following options:
Enter an appropriate service organizational unit with the appropriate
attributes. You can check the attributes for organizational units in the
organizational model.
Check the organizational model. Change the attributes of the required
organizational unit.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN023 - Service org. unit &1 does not have these attributes ?

  The SAP error message CRM_ORGMAN023 indicates that a service organization unit (service org. unit) does not have the required attributes that are expected in the context of the operation you are trying to perform. This error typically arises in the SAP Customer Relationship Management (CRM) module when dealing with organizational management or service-related functionalities.
  Cause:
  The error can occur due to several reasons:
  
  Missing Attributes: The service organization unit you are trying to use does not have the necessary attributes defined in the system. This could be due to incomplete configuration or missing data.
  Incorrect Configuration: The organizational structure may not be set up correctly, leading to the service org. unit not being recognized as valid for the operation.
  Data Inconsistency: There may be inconsistencies in the data related to the service organization unit, such as missing or incorrect entries in the relevant tables.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Organizational Unit Attributes:
  
  Go to the transaction code PPOME (or PPOC) to view the organizational structure.
  Locate the service organization unit in question and check its attributes. Ensure that all required attributes are filled in correctly.
  
  
  
  Maintain Missing Attributes:
  
  If you find that certain attributes are missing, you can maintain them by editing the organizational unit. Make sure to save your changes.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the service organization units in the SAP Customizing Implementation Guide (SPRO). Ensure that the service org. units are properly configured to meet the requirements of your business processes.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the organizational management data to identify any inconsistencies. You can use transaction codes like OM01 or OM02 to check and correct any inconsistencies.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to organizational management and service organization units for any specific requirements or guidelines.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME, PPOC, OM01, and OM02 for managing organizational units.
  SAP Notes: Check for any SAP Notes related to CRM_ORGMAN023 for additional troubleshooting steps or patches that may address the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and edit organizational units.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.