How To Fix CRM_ORGMAN021 - There is no service org. unit with these attributes

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 021

• Message text: There is no service org. unit with these attributes

What causes this issue?

There is no organizational unit assigned to the service organization.

System Response

The system cannot process the document as the data is inconsistent.

How to fix this error?

You have the following options:
Maintain organizational data by manually entering the service
organizational unit you require. The system can then determine the
appropriate service organization.
Check the organizational model:
Have service organizations been defined?
Change the organizational model as required.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN021 - There is no service org. unit with these attributes ?

  The SAP error message CRM_ORGMAN021 indicates that there is no service organization unit that matches the specified attributes in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to assign or access a service organization unit that does not exist or is not properly configured.
  Cause:
  
  Missing Organizational Unit: The service organization unit you are trying to access or assign does not exist in the system.
  Incorrect Attributes: The attributes (such as organizational unit type, status, or other relevant parameters) specified in the transaction do not match any existing service organization units.
  Configuration Issues: There may be issues with the configuration of the organizational management (OM) settings in SAP.
  Authorization Issues: The user may not have the necessary authorizations to view or access the service organization units.
  
  Solution:
  
  
  Check Organizational Units:
  
  Navigate to the Organizational Management (OM) area in SAP and verify that the service organization unit exists.
  Use transaction code PPOME or PPOC to view the organizational structure and check for the required service organization unit.
  
  
  
  Verify Attributes:
  
  Ensure that the attributes you are using to search for the service organization unit are correct. This includes checking the organizational unit type, status, and any other relevant parameters.
  
  
  
  Create or Update Organizational Unit:
  
  If the service organization unit does not exist, you may need to create it using transaction code PP01.
  If it exists but is not configured correctly, you may need to update its attributes.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the organizational units. This can be checked with the help of your SAP security team.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to organizational management and service organization units for additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME (Change Organizational Structure), PP01 (Maintain Organizational Unit), and PPOC (Display Organizational Structure).
  SAP Notes: Check for any SAP Notes related to CRM and organizational management that might address known issues or provide additional troubleshooting steps.
  Training and Documentation: Consider reviewing training materials or documentation on SAP CRM and organizational management to better understand how to manage service organization units.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.