How To Fix CRM_ORGMAN020 - There is no sales org. unit with these attributes

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 020

• Message text: There is no sales org. unit with these attributes

What causes this issue?

There is no organizational unit with the attributes you have entered:
sales organization, sales office, sales group, distribution channel or
division (at the item level).

System Response

The system cannot process the document as the data is inconsistent.

How to fix this error?

You have the following options:
Delete the entries related to organizational data and enter the sales
organizational unit you require. The system can then determine other
organizational units, attributes, as well as further sales data.
Check the organizational model:
Have sales organizations been defined?
Have distribution channels and divisions been assigned as attributes to
the organizational units (for example, sales organization) you require?
Change the organizational model as required.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN020 - There is no sales org. unit with these attributes ?

  The SAP error message CRM_ORGMAN020 indicates that there is no sales organization unit that matches the specified attributes in the system. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to perform operations that require a valid sales organization.
  Cause:
  The error can be caused by several factors, including:
  
  Missing Sales Organization: The sales organization you are trying to use does not exist in the system or has not been properly configured.
  Incorrect Attributes: The attributes (such as sales organization, distribution channel, division, etc.) specified in the transaction do not match any existing sales organization unit.
  Data Inconsistency: There may be inconsistencies in the master data or organizational structure that prevent the system from recognizing the sales organization.
  Authorization Issues: The user may not have the necessary authorizations to access the sales organization.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Sales Organization Configuration:
  
  Go to the SAP transaction code SPRO (Customizing) and navigate to the relevant path to check if the sales organization is defined correctly.
  Ensure that the sales organization, distribution channel, and division are set up properly.
  
  
  
  Verify Attributes:
  
  Double-check the attributes you are using in the transaction. Make sure they match the existing sales organization units in the system.
  You can use transaction OVX5 to view the sales organization and its attributes.
  
  
  
  Check Master Data:
  
  Ensure that the relevant master data (such as customer master records) is correctly maintained and linked to the appropriate sales organization.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the sales organization. You can check this using transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific configurations or settings that may be required for your particular scenario.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), OVX5 (Sales Organization Overview), and SU53 (Authorization Check).
  SAP Notes: Search for SAP Notes related to CRM and sales organization issues, as they may provide additional insights or patches.
  Training and Documentation: Consider reviewing SAP training materials or documentation related to organizational management and sales processes in CRM.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.