How To Fix CRM_ORGMAN019 - Alternative attribute combinations were found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORGMAN - Message Class for Organizational Data Set

• Message number: 019

• Message text: Alternative attribute combinations were found

What causes this issue?

Several distribution channels are assigned as attributes to the sales
organizational unit responsible for this transaction. However, only one
distribution channel can be valid for each transaction.

System Response

When the system has determined several possible distribution channels,
it displays a dialog box from which you can make your selection.
If the display of additional dialog boxes is deactivated (for example,
in telesales and internet sales scenarios), the system automatically
selects a distribution channel.

How to fix this error?

You can change the distribution channel by entering another one.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORGMAN019 - Alternative attribute combinations were found ?

  The SAP error message CRM_ORGMAN019 indicates that there are alternative attribute combinations found for an organizational unit in the SAP Customer Relationship Management (CRM) system. This typically occurs when the system detects multiple valid combinations of attributes for a specific organizational unit, which can lead to ambiguity in the data.
  Cause:
  
  Multiple Valid Combinations: The error arises when there are multiple valid attribute combinations for an organizational unit, such as different sales areas, distribution channels, or divisions that can be assigned to the same organizational unit.
  Data Inconsistency: It may also occur due to inconsistencies in the master data or configuration settings, where the system cannot determine which combination to use.
  Configuration Issues: Incorrect or incomplete configuration in the organizational management settings can lead to this error.
  
  Solution:
  
  Review Attribute Combinations: Check the attribute combinations assigned to the organizational unit in question. Ensure that there is a clear and unique combination of attributes.
  Data Cleanup: If there are redundant or conflicting entries, clean up the data by removing or consolidating the conflicting combinations.
  Configuration Check: Review the configuration settings in the SAP system related to organizational management. Ensure that the settings are correctly defined and that there are no overlaps or conflicts.
  Use of Unique Identifiers: If applicable, ensure that unique identifiers are used for organizational units to avoid ambiguity.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on managing organizational units and their attributes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates that could resolve the issue.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like PPOME (for organizational management) to view and manage organizational units.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it involves complex configurations or custom developments.
  Testing: After making changes, conduct thorough testing to ensure that the changes resolve the error without introducing new issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.