How To Fix CRM_ORDER_WORKPLACE012 - <&> Records found when reading tasks

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_WORKPLACE - Output Class for Application Workplace

• Message number: 012

• Message text: <&> Records found when reading tasks

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_WORKPLACE012 - <&> Records found when reading tasks ?

  The SAP error message CRM_ORDER_WORKPLACE012 indicates that there are records found when reading tasks in the CRM Order Workplace. This error typically occurs when there are inconsistencies or issues with the task data associated with a CRM order.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the task data related to the CRM order. This could be due to incomplete data entries or issues during data migration.
  Authorization Issues: The user may not have the necessary authorizations to view or manipulate the tasks associated with the order.
  System Configuration: Incorrect configuration settings in the CRM system can lead to issues when trying to read task records.
  Database Locks: If the database is locked or if there are ongoing transactions that are not yet committed, it may lead to this error.
  
  Solution:
  
  Check Data Consistency: Review the task data associated with the CRM order. Ensure that all required fields are filled out correctly and that there are no missing or inconsistent entries.
  Authorization Check: Verify that the user has the necessary authorizations to access the tasks. This can be done by checking the user roles and permissions in the SAP system.
  System Configuration Review: Check the configuration settings in the CRM system to ensure that they are set up correctly for task management.
  Database Lock Resolution: If there are database locks, you may need to wait for the ongoing transactions to complete or consult with your database administrator to resolve any locking issues.
  Transaction Logs: Review transaction logs for any errors or warnings that may provide additional context for the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM Order Management for detailed information on task management and troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the root cause of the CRM_ORDER_WORKPLACE012 error and implement a suitable solution.