How To Fix CRM_ORDER_WORKPLACE013 - <&> Records for work items read

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_WORKPLACE - Output Class for Application Workplace

• Message number: 013

• Message text: <&> Records for work items read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_WORKPLACE013 - <&> Records for work items read ?

  The SAP error message CRM_ORDER_WORKPLACE013 typically indicates an issue related to the retrieval of work items in the CRM Order Workplace. This error can occur due to various reasons, such as configuration issues, data inconsistencies, or problems with the underlying database.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data related to work items, such as missing or corrupted entries.
  Authorization Issues: The user may not have the necessary authorizations to access the work items.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error.
  Performance Issues: If the system is under heavy load, it may fail to retrieve the work items in a timely manner.
  Database Issues: Problems with the database, such as locks or connectivity issues, can also cause this error.
  
  Solution:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access the work items. You can do this by reviewing the user's roles and permissions in the SAP system.
  Data Consistency Check: Run consistency checks on the relevant tables to identify and correct any inconsistencies. This may involve using transaction codes like SE11 or SE16 to inspect the data.
  Review Configuration: Check the configuration settings related to the CRM Order Workplace. Ensure that all necessary settings are correctly configured.
  System Performance: Monitor the system performance and check for any bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling tasks during off-peak hours.
  Database Health Check: Perform a health check on the database to ensure that it is functioning correctly. This may involve checking for locks, running database optimization tasks, or consulting with your database administrator.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that can resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing orders and work items.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the official SAP documentation for CRM Order Management to understand the expected behavior and configuration settings.
  
  If the issue persists after trying the above solutions, it may be necessary to escalate the problem to your SAP Basis or technical support team for further investigation.