How To Fix CRM_ORDER_SURVEY302 - Sales organization &1 and distribution channel &2 are not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 302

• Message text: Sales organization &1 and distribution channel &2 are not defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY302 - Sales organization &1 and distribution channel &2 are not defined ?

  The SAP error message CRM_ORDER_SURVEY302 indicates that the specified sales organization and distribution channel are not defined in the system. This error typically occurs in the context of CRM (Customer Relationship Management) when trying to create or process an order that requires a valid combination of sales organization and distribution channel.
  Cause:
  
  Missing Configuration: The sales organization and distribution channel combination has not been configured in the system.
  Incorrect Data Entry: The sales organization or distribution channel entered in the transaction may be incorrect or does not exist in the system.
  Master Data Issues: The relevant master data (like customer master or material master) may not be set up correctly for the specified sales organization and distribution channel.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Sales and Distribution > Master Data > Sales Organization > Define Sales Organizations.
  Ensure that the sales organization you are trying to use is defined.
  Similarly, check under Sales and Distribution > Master Data > Sales Organization > Define Distribution Channels to ensure the distribution channel is defined.
  
  
  
  Check the Combination:
  
  Ensure that the combination of sales organization and distribution channel is valid. You can check this in the same SPRO path under Sales and Distribution > Master Data > Sales Organization > Assign Distribution Channels to Sales Organizations.
  
  
  
  Review Master Data:
  
  Check the customer master data to ensure that the customer is assigned to the correct sales organization and distribution channel.
  Check the material master data to ensure that the material is available for the specified sales organization and distribution channel.
  
  
  
  Transaction Data:
  
  If you are entering the sales organization and distribution channel manually, double-check for any typos or incorrect entries.
  
  
  
  Authorization:
  
  Ensure that you have the necessary authorizations to access the sales organization and distribution channel.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like OVX5 (for distribution channel assignment) and OVX6 (for sales organization assignment) to check and maintain the relevant settings.
  Documentation: Refer to SAP Help documentation for detailed steps on configuring sales organizations and distribution channels.
  Support: If the issue persists after checking the configurations, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the CRM_ORDER_SURVEY302 error and ensure that the sales organization and distribution channel are correctly defined in your SAP system.