How To Fix CRM_ORDER_SURVEY304 - Use F4 help to enter Schema ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 304

• Message text: Use F4 help to enter Schema ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY304 - Use F4 help to enter Schema ID ?

  The SAP error message CRM_ORDER_SURVEY304 indicates that the system requires a Schema ID to be entered, and it suggests using the F4 help function to find valid entries. This error typically occurs in the context of surveys or questionnaires associated with CRM orders.
  Cause:
  
  Missing Schema ID: The user has not entered a valid Schema ID in the relevant field.
  Invalid Schema ID: The entered Schema ID does not exist or is not valid in the system.
  Authorization Issues: The user may not have the necessary permissions to access the Schema IDs.
  Configuration Issues: The survey schema may not be properly configured in the system.
  
  Solution:
  
  Use F4 Help: Click on the field where the Schema ID is required and press F4. This will bring up a list of available Schema IDs that you can select from.
  Enter a Valid Schema ID: If you know the correct Schema ID, enter it manually. Ensure that it is valid and exists in the system.
  Check Configuration: If you are unsure about the available Schema IDs, consult with your SAP administrator or the person responsible for CRM configuration to ensure that the survey schemas are set up correctly.
  Review Authorizations: Ensure that you have the necessary authorizations to access and use the survey schemas. If not, contact your system administrator to grant the required permissions.
  Consult Documentation: Refer to SAP documentation or help resources for more information on how to set up and manage survey schemas in your CRM system.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes related to CRM surveys or questionnaires to manage or configure schemas.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  User Training: If this error is common among users, consider providing training on how to properly enter and manage Schema IDs in the CRM system.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.