How To Fix CRM_ORDER_SURVEY303 - Use F4 help to enter Category ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 303

• Message text: Use F4 help to enter Category ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY303 - Use F4 help to enter Category ID ?

  The SAP error message CRM_ORDER_SURVEY303 indicates that the system requires a valid Category ID to be entered in a specific field, and it suggests using the F4 help function to find valid entries. This error typically occurs in the context of surveys or questionnaires within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Missing or Invalid Category ID: The user is trying to enter a Category ID that does not exist in the system or has not been defined.
  Configuration Issues: The survey or questionnaire may not be properly configured, leading to the absence of valid Category IDs.
  Authorization Issues: The user may not have the necessary permissions to view or select the Category IDs.
  
  Solution:
  
  Use F4 Help: Click on the field where the Category ID is required and press F4. This will bring up a list of valid Category IDs that you can select from. Choose an appropriate ID from the list.
  Check Configuration: If you cannot find a valid Category ID, check the configuration settings for surveys in the CRM system. Ensure that the necessary categories have been defined and are active.
  Review Authorizations: Ensure that your user role has the necessary permissions to access and select Category IDs. If not, contact your system administrator to adjust your authorizations.
  Data Consistency: If the Category IDs are supposed to be populated from a specific table or configuration, ensure that the data is consistent and correctly maintained.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access the order management screen or SPRO to access the configuration settings.
  Documentation: Refer to SAP Help documentation for CRM surveys to understand how to configure and manage survey categories.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_ORDER_SURVEY303 error and successfully enter a valid Category ID.