How To Fix CRM_ORDER_SURVEY301 - Sales org. &1, distribution channel &1 and division &3 are not defined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 301

• Message text: Sales org. &1, distribution channel &1 and division &3 are not defined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY301 - Sales org. &1, distribution channel &1 and division &3 are not defined ?

  The SAP error message "CRM_ORDER_SURVEY301: Sales org. &1, distribution channel &2 and division &3 are not defined" typically occurs in the context of CRM (Customer Relationship Management) when trying to create or process an order, survey, or related document. This error indicates that the specified combination of sales organization, distribution channel, and division does not exist in the system.
  Cause:
  
  Missing Configuration: The specified sales organization, distribution channel, or division has not been defined in the system.
  Incorrect Data Entry: The values entered for the sales organization, distribution channel, or division may be incorrect or misspelled.
  Master Data Issues: The relevant master data (like customer master or material master) may not be set up correctly for the specified combination.
  Transport Issues: If the configuration was recently transported from another system, it may not have been properly imported.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the following path:
  
  Sales and Distribution -> Master Data -> Define Sales Organization
  Sales and Distribution -> Master Data -> Define Distribution Channel
  Sales and Distribution -> Master Data -> Define Division
  
  
  Ensure that the sales organization, distribution channel, and division you are trying to use are defined.
  
  
  
  Verify Data Entry:
  
  Double-check the values you are entering for the sales organization, distribution channel, and division to ensure they are correct.
  
  
  
  Check Master Data:
  
  Review the customer master data and material master data to ensure that they are correctly assigned to the sales organization, distribution channel, and division in question.
  
  
  
  Transport Check:
  
  If the configuration was recently transported, check the transport logs to ensure that the transport was successful and that all necessary objects were included.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on setting up sales organizations, distribution channels, and divisions.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like OVX5 (for distribution channels), OVX6 (for divisions), and OVX3 (for sales organizations) to check the configurations directly.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Authorizations: Ensure that the user has the necessary authorizations to access the sales organization, distribution channel, and division in question.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ORDER_SURVEY301 error message.