How To Fix CRM_ORDER_SURVEY401 - Enter either Expected Sales Volume or Expected Total Volume, but not both

CRM_ORDER_SURVEY401 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 401

• Message text: Enter either Expected Sales Volume or Expected Total Volume, but not both

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

CRM_ORDER_SURVEY401 - Details

• The SAP error message CRM_ORDER_SURVEY401 indicates that there is a conflict in the data entry for expected sales volume and expected total volume in a CRM order or survey. Specifically, the system requires that you enter either the "Expected Sales Volume" or the "Expected Total Volume," but not both at the same time.
  
  Cause:
  This error typically arises when:
  
  Both fields (Expected Sales Volume and Expected Total Volume) are filled in the order or survey.
  The system has validation rules that prevent both fields from being populated simultaneously to avoid data inconsistencies.
  
  
  Solution:
  To resolve this error, you should:
  
  Review the Fields: Check the order or survey entry where the error occurred.
  Clear One Field: Decide which of the two fields you want to use:
  If you want to specify the expected sales volume, clear the expected total volume field.
  Conversely, if you want to specify the expected total volume, clear the expected sales volume field.
  
  
  Save the Changes: After making