How To Fix CRM_ORDER_SURVEY401 - Enter either Expected Sales Volume or Expected Total Volume, but not both

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 401

• Message text: Enter either Expected Sales Volume or Expected Total Volume, but not both

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY401 - Enter either Expected Sales Volume or Expected Total Volume, but not both ?

  The SAP error message CRM_ORDER_SURVEY401 indicates that there is a conflict in the data entry for expected sales volume and expected total volume in a CRM order or survey. Specifically, the system requires that you enter either the "Expected Sales Volume" or the "Expected Total Volume," but not both at the same time.
  Cause:
  This error typically arises when:
  
  Both fields (Expected Sales Volume and Expected Total Volume) are filled in the order or survey.
  The system has validation rules that prevent both fields from being populated simultaneously to avoid data inconsistencies.
  
  Solution:
  To resolve this error, you should:
  
  Review the Fields: Check the order or survey entry where the error occurred.
  Clear One Field: Decide which of the two fields you want to use:
  
  If you want to specify the expected sales volume, clear the expected total volume field.
  Conversely, if you want to specify the expected total volume, clear the expected sales volume field.
  
  
  Save the Changes: After making the necessary adjustments, save the order or survey again.
  
  Related Information:
  
  
  Field Definitions:
  
  Expected Sales Volume: This typically refers to the anticipated revenue or sales amount from the order.
  Expected Total Volume: This may refer to the total quantity or volume of products/services expected to be delivered or consumed.
  
  
  
  Validation Rules: The system may have specific validation rules set up in the configuration that enforce this requirement. If you frequently encounter this error and it disrupts your workflow, you may want to consult with your SAP administrator or technical team to review the validation rules.
  
  
  User Training: Ensure that users entering data into the CRM system are trained on the correct usage of these fields to prevent future occurrences of this error.
  
  
  Documentation: Refer to SAP documentation or help resources for more detailed information on CRM order management and field usage.
  
  
  By following these steps, you should be able to resolve the error and proceed with your CRM order or survey entry.