How To Fix CRM_ORDER_SURVEY402 - Enter a currency

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 402

• Message text: Enter a currency

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY402 - Enter a currency ?

  The SAP error message CRM_ORDER_SURVEY402: "Enter a currency" typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or modify a survey-related order without specifying a currency. This is important because financial transactions in SAP require a currency to be defined for proper processing and reporting.
  Cause:
  
  Missing Currency Field: The currency field in the order or survey is not filled in. This can happen if the user skips this field or if the system does not automatically populate it.
  Configuration Issues: There may be configuration settings in the CRM system that require a currency to be specified for certain types of orders or surveys.
  Data Entry Error: The user may have entered data incorrectly or in an unexpected format, leading to the system not recognizing the currency.
  
  Solution:
  
  Enter a Currency: The most straightforward solution is to ensure that you enter a valid currency in the designated field when creating or modifying the order or survey. This is usually done in the header or details section of the order.
  Check Configuration: If the currency field is not visible or is not allowing input, check the configuration settings in the CRM system. Ensure that the currency field is set up correctly in the order type or survey configuration.
  Review User Permissions: Ensure that the user has the necessary permissions to enter or modify currency fields in the CRM system.
  Consult Documentation: Refer to the SAP documentation or help files for specific guidance on the order or survey type you are working with, as there may be additional requirements or steps needed.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to order management and surveys, such as CRMD_ORDER for order management.
  Currency Configuration: Review the configuration settings in the SAP system related to currencies, which can be found in the customizing settings (SPRO).
  User Training: Ensure that users are trained on the importance of entering a currency and how to do so correctly in the system.
  
  By addressing the missing currency field and ensuring proper configuration and user training, you should be able to resolve the CRM_ORDER_SURVEY402 error effectively.