How To Fix CRM_ORDER_TERR000 - Territories of business document and &1 &2 do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_TERR - Messages for Order-Territory Integration

• Message number: 000

• Message text: Territories of business document and &1 &2 do not match

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_TERR000 - Territories of business document and &1 &2 do not match ?

  The SAP error message CRM_ORDER_TERR000 indicates that there is a mismatch between the territories assigned to a business document (such as a sales order or service order) and the territories assigned to the relevant business partner (customer or vendor) in the SAP system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to create or modify an order.
  Cause:
  
  Territory Assignment: The business document (e.g., sales order) is assigned to a territory that does not match the territory assigned to the business partner (customer/vendor).
  Configuration Issues: There may be issues in the configuration of territories in the system, such as incorrect territory definitions or assignments.
  Data Inconsistency: There may be inconsistencies in the master data of the business partner or the document being processed.
  
  Solution:
  
  
  Check Territory Assignment:
  
  Verify the territory assigned to the business document. You can do this by checking the document details in the CRM system.
  Check the territory assigned to the business partner (customer/vendor) in the master data. This can be done in the business partner transaction (e.g., transaction code BP).
  
  
  
  Update Territory:
  
  If the territories do not match, you may need to update the territory assignment for either the business document or the business partner to ensure they are aligned.
  You can change the territory in the business partner master data or adjust the territory in the order document as needed.
  
  
  
  Review Territory Management Configuration:
  
  Ensure that the territory management settings in the SAP system are correctly configured. This includes checking the territory hierarchy and assignment rules.
  If necessary, consult with your SAP administrator or functional consultant to review the configuration.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the master data to identify any discrepancies that may be causing the issue.
  Use transaction codes like BP for business partner data and CRM_ORDER for order data to review and correct any inconsistencies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to territory management and the specific error message for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP - Business Partner Maintenance
  CRM_ORDER - CRM Order Management
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Territory Management: Familiarize yourself with the concepts of territory management in SAP CRM, including how territories are defined, assigned, and managed.
  
  By following these steps, you should be able to resolve the CRM_ORDER_TERR000 error and ensure that the territories for your business documents and business partners are correctly aligned.