How To Fix CRM_ORDER_TERR002 - &1 &2 has failed territory validation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_TERR - Messages for Order-Territory Integration

• Message number: 002

• Message text: &1 &2 has failed territory validation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_TERR002 - &1 &2 has failed territory validation ?

  The SAP error message CRM_ORDER_TERR002 indicates that a territory validation has failed for a specific order or transaction. This typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to determine the appropriate territory for a business transaction based on the defined rules and configurations.
  Cause:
  
  Territory Assignment Issues: The territory assigned to the customer or the order may not be valid or may not exist in the system.
  Missing or Incorrect Data: The data related to the customer, product, or order may be incomplete or incorrect, leading to a failure in territory validation.
  Territory Hierarchy Configuration: The territory hierarchy may not be properly configured, or the territories may not be correctly assigned to the relevant organizational units.
  Business Rules: The business rules for territory assignment may not be met, such as the customer not being assigned to any territory or the order not falling within the defined territory boundaries.
  
  Solution:
  
  
  Check Territory Assignment:
  
  Verify that the customer is assigned to the correct territory in the system.
  Ensure that the territory is active and properly configured.
  
  
  
  Review Order Data:
  
  Check the order details for any missing or incorrect information that could affect territory validation.
  Ensure that all required fields are filled out correctly.
  
  
  
  Examine Territory Hierarchy:
  
  Review the territory hierarchy configuration in the system to ensure that it is set up correctly.
  Make sure that the territories are assigned to the appropriate organizational units.
  
  
  
  Adjust Business Rules:
  
  If applicable, review and adjust the business rules for territory assignment to ensure they align with the current business processes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on territory management and validation.
  
  
  
  Testing:
  
  After making changes, test the order creation or transaction process again to see if the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to view and manage orders, or CRMD_ORDERADM_H for order administration.
  Territory Management: Familiarize yourself with the territory management functionality in SAP CRM, including how territories are defined, assigned, and validated.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on territory validation errors.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.