How To Fix CRM_ORDER_SURVEY050 - ******************************** Customizing ****************************

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 050

• Message text: ******************************** Customizing ****************************

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY050 - ******************************** Customizing **************************** ?

  The SAP error message CRM_ORDER_SURVEY050 typically relates to issues with the configuration of surveys in the SAP Customer Relationship Management (CRM) module. This error can occur when there are problems with the survey settings or when the system is unable to find the necessary survey data.
  Cause:
  
  Missing Survey Configuration: The survey you are trying to access or use may not be properly configured in the system.
  Survey Assignment Issues: The survey may not be assigned to the relevant business transaction or object.
  Authorization Issues: The user may not have the necessary authorizations to access or execute the survey.
  Data Inconsistencies: There may be inconsistencies in the data related to the survey, such as missing entries in the survey tables.
  
  Solution:
  
  
  Check Survey Configuration:
  
  Go to the transaction code CRMC_SRVY to check the configuration of the survey.
  Ensure that the survey is active and properly set up.
  
  
  
  Verify Survey Assignment:
  
  Ensure that the survey is assigned to the relevant business transaction (e.g., sales order, service order).
  Check the customizing settings in the transaction SPRO under the CRM module for survey assignments.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and execute surveys.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the survey data to identify any missing or inconsistent entries.
  You can use transaction codes like SE11 to check the relevant database tables for surveys.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the program or function module that triggers the error to identify the root cause.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMC_SRVY for survey management and SPRO for customizing settings.
  Documentation: Review SAP documentation related to CRM surveys for best practices and configuration guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the problem continues after trying these solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.