How To Fix CRM_ORDER_SURVEY023 - Questionnaire &1 is not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 023

• Message text: Questionnaire &1 is not saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY023 - Questionnaire &1 is not saved ?

  The SAP error message CRM_ORDER_SURVEY023, which states "Questionnaire &1 is not saved," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with saving a questionnaire or survey associated with a CRM order. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Incomplete Data: The questionnaire may not have all the required fields filled out, leading to a failure in saving.
  Technical Issues: There may be a technical issue with the SAP system, such as a temporary glitch or a problem with the database.
  Authorization Issues: The user may not have the necessary permissions to save the questionnaire.
  Configuration Issues: There may be a configuration problem with the questionnaire or survey settings in the CRM system.
  System Lock: The questionnaire might be locked by another user or process, preventing it from being saved.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields in the questionnaire are filled out correctly. Review the questionnaire for any validation errors.
  Review Authorizations: Verify that the user has the necessary authorizations to create or modify questionnaires. This can be checked in the user roles and authorizations.
  Technical Troubleshooting: If the issue seems to be technical, try the following:
  
  Log out and log back into the SAP system.
  Clear the cache or temporary files in the browser or SAP GUI.
  Check for any system messages or logs that might indicate a deeper issue.
  
  
  Consult Configuration: If you have access to the configuration settings, review the questionnaire settings in the CRM system to ensure they are set up correctly.
  Check for Locks: Use transaction codes like SM12 to check for any locks on the questionnaire that might be preventing it from being saved. If a lock is found, it may need to be released.
  Contact Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to CRM questionnaires. You can search for the error message or related keywords in the SAP Support Portal.
  Documentation: Review the SAP documentation for CRM surveys and questionnaires to ensure that you are following the correct procedures for saving them.
  Community Forums: Consider visiting SAP community forums or discussion boards where other users may have encountered similar issues and shared their solutions.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.