How To Fix CRM_ORDER_SURVEY021 - Assessment &1 is not filled out

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 021

• Message text: Assessment &1 is not filled out

What causes this issue?

In Customizing for questionnaire determination, it was specified that
questionnaire &V1& must be filled out.

System Response

The questionnaire has not been filled out. As a result, data cannot be
saved without errors.

How to fix this error?

Fill out the questionnaire or change questionnaire determination in
Customizing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY021 - Assessment &1 is not filled out ?

  The SAP error message CRM_ORDER_SURVEY021, which states "Assessment &1 is not filled out," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with a survey or assessment related to a CRM order. This error indicates that a required assessment (or survey) has not been completed or filled out properly.
  Cause:
  
  Missing Assessment Data: The specific assessment referenced by &1 has not been filled out or is incomplete.
  Configuration Issues: There may be configuration settings in the CRM system that require certain assessments to be completed before proceeding with the order.
  User Permissions: The user may not have the necessary permissions to fill out the assessment.
  System Errors: There could be a technical issue or bug in the system that is preventing the assessment from being saved or recognized.
  
  Solution:
  
  Complete the Assessment: Navigate to the relevant CRM order and ensure that the required assessment is filled out completely. Check for any mandatory fields that need to be completed.
  Check Configuration: Review the configuration settings in the CRM system to ensure that the assessments are set up correctly. This may involve checking the customizing settings for surveys and assessments.
  User Permissions: Verify that the user has the appropriate permissions to access and fill out the assessment. If not, contact your system administrator to adjust the permissions.
  System Check: If the assessment appears to be filled out correctly but the error persists, check for any system errors or logs that may indicate a problem. You may need to consult with your IT support or SAP Basis team to investigate further.
  Consult Documentation: Refer to SAP documentation or support notes related to CRM assessments and surveys for any additional troubleshooting steps or known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing assessments and surveys (e.g., CRMD_ORDER for order management).
  User Training: Ensure that users are trained on how to properly fill out assessments and understand the importance of completing them for order processing.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.