How To Fix CRM_ORDER_SURVEY013 - The survey has not yet been completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 013

• Message text: The survey has not yet been completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY013 - The survey has not yet been completed ?

  The SAP error message CRM_ORDER_SURVEY013 indicates that a survey associated with a CRM order has not been completed. This error typically arises in scenarios where a survey is expected to be filled out as part of a business process, such as after a service has been rendered or a product has been delivered.
  Cause:
  
  Incomplete Survey: The survey linked to the order has not been filled out or submitted by the user.
  Survey Status: The status of the survey may be set to "Not Completed" or similar, indicating that it is still pending.
  Configuration Issues: There may be configuration settings in the CRM system that require surveys to be completed before proceeding with certain actions.
  User Permissions: The user may not have the necessary permissions to complete or submit the survey.
  
  Solution:
  
  Complete the Survey: Navigate to the survey associated with the order and ensure that it is filled out completely. Once completed, the error should no longer appear.
  Check Survey Status: Verify the status of the survey in the system. If it is marked as incomplete, complete it and save the changes.
  Review Configuration: If you have access, check the configuration settings related to surveys in the CRM system. Ensure that the settings align with your business processes.
  User Permissions: Confirm that the user encountering the error has the appropriate permissions to complete the survey. If not, contact your system administrator to adjust the permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on handling surveys within your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to complete surveys within the CRM system to prevent this error from occurring in the future.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By addressing the underlying cause of the error, you should be able to resolve the issue and proceed with your CRM processes.