How To Fix CRM_ORDER_SURVEY011 - Value reached by survey (&1) is not a number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 011

• Message text: Value reached by survey (&1) is not a number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY011 - Value reached by survey (&1) is not a number ?

  The SAP error message CRM_ORDER_SURVEY011 indicates that there is an issue with a survey value that is expected to be a numeric value but is not. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with surveys or feedback forms.
  Cause:
  
  Invalid Input: The survey value being processed is either empty, contains non-numeric characters, or is formatted incorrectly (e.g., using commas instead of periods for decimal points).
  Data Type Mismatch: The field in which the survey value is stored may be defined to accept only numeric values, but the input does not conform to this requirement.
  Configuration Issues: There may be issues with the configuration of the survey or the way the data is being collected or processed.
  
  Solution:
  
  Check Input Values: Review the input values being submitted for the survey. Ensure that all values are numeric and do not contain any invalid characters (e.g., letters, special characters).
  Data Validation: Implement validation checks in the application to ensure that only valid numeric values are accepted before submission.
  Review Survey Configuration: Check the configuration of the survey in the SAP system. Ensure that the fields are correctly defined to accept numeric values.
  Debugging: If you have access to the development environment, you can debug the process to identify where the non-numeric value is being introduced.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on survey configuration and data handling.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates/patches that could resolve the issue.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed.
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that valid numeric values are being processed correctly.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to prevent it from occurring in the future.