How To Fix CRM_ORDER_SURVEY012 - The maximum value that can be reached by the survey (&1) is zero

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 012

• Message text: The maximum value that can be reached by the survey (&1) is zero

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY012 - The maximum value that can be reached by the survey (&1) is zero ?

  The SAP error message CRM_ORDER_SURVEY012 indicates that the maximum value that can be reached by a survey is zero. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with surveys or feedback forms associated with orders or service requests.
  Cause:
  
  Survey Configuration: The survey may not be properly configured. This could mean that the survey does not have any questions or that the scoring system is set up incorrectly, leading to a maximum score of zero.
  Survey Activation: The survey might not be activated or published correctly, which can prevent it from being used in transactions.
  Data Issues: There may be issues with the data associated with the survey, such as missing or incorrect entries in the survey definition.
  User Permissions: The user may not have the necessary permissions to access or execute the survey, leading to a perceived maximum value of zero.
  
  Solution:
  
  
  Check Survey Configuration:
  
  Go to the survey management area in SAP CRM and verify that the survey is correctly configured.
  Ensure that there are questions in the survey and that they have valid scoring options.
  
  
  
  Activate the Survey:
  
  Ensure that the survey is activated. If it is in a draft state or not published, it will not be usable.
  Check the status of the survey in the survey management area.
  
  
  
  Review Survey Data:
  
  Check the survey definition for any missing or incorrect data.
  Ensure that all necessary fields are filled out and that the survey is complete.
  
  
  
  User Permissions:
  
  Verify that the user has the necessary permissions to access and execute the survey.
  Check the role assignments and authorization objects related to survey access.
  
  
  
  Testing:
  
  After making any changes, test the survey again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to survey management in CRM for best practices and configuration guidelines.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_ORDER_SURVEY012 error message.