How To Fix CRM_ORDER_SURVEY012 - The maximum value that can be reached by the survey (&1) is zero

CRM_ORDER_SURVEY012 - Overview

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 012

• Message text: The maximum value that can be reached by the survey (&1) is zero

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY012 - The maximum value that can be reached by the survey (&1) is zero ?

  The SAP error message CRM_ORDER_SURVEY012 indicates that the maximum value that can be reached by a survey is zero. This typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with surveys or feedback forms associated with orders or service requests.
  
  Cause:
  
  Survey Configuration: The survey may not be properly configured. This could mean that the survey does not have any questions or that the scoring system is set up incorrectly, leading to a maximum score of zero.
  Survey Activation: The survey might not be activated or published correctly, which can prevent it from being used in transactions.
  Data Issues: There may be issues with the data associated with the survey, such as missing or incorrect entries in the survey definition.
  User Permissions: The user may not have the necessary permissions to access or execute the survey, leading to a perceived maximum value of zero.
  
  
  Solution:
  
  
  Check Survey Configuration:
  
  Go to the survey management area