How To Fix CRM_ORDER_SURVEY010 - The maximum value that can be reached by the survey (&1) is not a number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 010

• Message text: The maximum value that can be reached by the survey (&1) is not a number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY010 - The maximum value that can be reached by the survey (&1) is not a number ?

  The SAP error message CRM_ORDER_SURVEY010 indicates that there is an issue with the survey data in the SAP Customer Relationship Management (CRM) system. Specifically, it suggests that the maximum value defined for a survey is not a valid number. This can occur due to various reasons, such as incorrect configuration, data entry errors, or issues with the survey setup.
  Cause:
  
  Invalid Configuration: The survey might have been configured incorrectly, leading to a non-numeric value being set as the maximum value.
  Data Entry Error: During the creation or modification of the survey, a user might have entered a non-numeric value (e.g., text or special characters) in the field that is supposed to hold a numeric maximum value.
  System Bugs: There could be bugs or inconsistencies in the SAP system that lead to this error message being triggered.
  
  Solution:
  
  
  Check Survey Configuration:
  
  Navigate to the survey configuration settings in the SAP CRM system.
  Verify that the maximum value for the survey is set correctly and is a valid numeric value.
  If necessary, correct the value to ensure it is a proper number.
  
  
  
  Data Validation:
  
  Review the data entries related to the survey to ensure that all values are correctly formatted and valid.
  Look for any entries that may have been incorrectly inputted and correct them.
  
  
  
  Testing:
  
  After making changes, test the survey functionality to ensure that the error no longer occurs.
  If the error persists, consider creating a new survey with the correct settings to see if the issue is specific to the original survey.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for guidance on survey configuration and common issues.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved through configuration or data correction, consider reaching out to SAP support for further assistance. Provide them with details of the error message and the steps you have taken to troubleshoot.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide patches or updates.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  Training: Ensure that users involved in survey creation and management are adequately trained on the correct procedures to avoid such errors in the future.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ORDER_SURVEY010 error message in SAP.