How To Fix CRM_ORDER_SURVEY009 - Error publishing events for survey set (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 009

• Message text: Error publishing events for survey set (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY009 - Error publishing events for survey set (&1) ?

  The SAP error message CRM_ORDER_SURVEY009 indicates that there was an issue with publishing events for a survey set in the SAP Customer Relationship Management (CRM) system. This error typically arises when there are problems related to the survey data or the event handling mechanism in the CRM system.
  Causes:
  
  Missing or Incomplete Data: The survey set may not have all the required data or configurations, leading to issues during the event publishing process.
  Technical Issues: There could be technical problems with the event handling framework or the underlying database.
  Authorization Issues: The user or the system may not have the necessary authorizations to publish events.
  Configuration Errors: Incorrect configuration settings in the survey or event management settings can lead to this error.
  System Performance: High system load or performance issues may prevent the event from being processed correctly.
  
  Solutions:
  
  Check Survey Set Configuration: Ensure that the survey set is correctly configured and that all required fields are filled out. Verify that the survey is active and properly linked to the relevant business processes.
  Review Event Handling Settings: Check the settings for event handling in the CRM system. Ensure that the event types and handlers are correctly defined and active.
  Authorization Check: Verify that the user or system has the necessary authorizations to publish events. This may involve checking roles and permissions in the SAP system.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  Performance Monitoring: Monitor system performance to ensure that there are no bottlenecks or resource constraints affecting the event publishing process.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  Testing: If possible, try to replicate the issue in a test environment to identify the specific conditions that lead to the error.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to investigate the order and survey details.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  SAP Documentation: Refer to the official SAP documentation for CRM and survey management for detailed guidance on configuration and troubleshooting.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further assistance.