How To Fix CRM_ORDER_SURVEY020 - Survey &1 is not completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 020

• Message text: Survey &1 is not completed

What causes this issue?

In Customizing for questionnaire determination, you defined that
questionnaire &V1& must be completed.

System Response

The questionnaire has not been completed. Therefore, the data could not
be saved without errors.

How to fix this error?

Complete the questionnaire or change your Customizing settings for
questionnaire determination.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY020 - Survey &1 is not completed ?

  The SAP error message CRM_ORDER_SURVEY020 indicates that a survey associated with a particular order (denoted by &1) has not been completed. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an attempt to process or finalize an order that requires a survey to be completed first.
  
  Cause:
  
  Incomplete Survey: The primary cause of this error is that the survey linked to the order has not been filled out or completed by the relevant user or customer.
  Survey Configuration: There may be issues with the configuration of the survey in the system, such as it being set as mandatory without being properly completed.
  Order Status: The order may be in a status that requires the survey to be completed before proceeding with further processing.
  
  
  Solution:
  
  
  Complete the Survey: The most straightforward solution is to locate the survey associated with the order and ensure that it is completed. This may involve:
  
  Accessing