How To Fix CRM_ORDER_SURVEY020 - Survey &1 is not completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 020

• Message text: Survey &1 is not completed

What causes this issue?

In Customizing for questionnaire determination, you defined that
questionnaire &V1& must be completed.

System Response

The questionnaire has not been completed. Therefore, the data could not
be saved without errors.

How to fix this error?

Complete the questionnaire or change your Customizing settings for
questionnaire determination.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY020 - Survey &1 is not completed ?

  The SAP error message CRM_ORDER_SURVEY020 indicates that a survey associated with a particular order (denoted by &1) has not been completed. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there is an attempt to process or finalize an order that requires a survey to be completed first.
  Cause:
  
  Incomplete Survey: The primary cause of this error is that the survey linked to the order has not been filled out or completed by the relevant user or customer.
  Survey Configuration: There may be issues with the configuration of the survey in the system, such as it being set as mandatory without being properly completed.
  Order Status: The order may be in a status that requires the survey to be completed before proceeding with further processing.
  
  Solution:
  
  
  Complete the Survey: The most straightforward solution is to locate the survey associated with the order and ensure that it is completed. This may involve:
  
  Accessing the survey through the CRM interface.
  Filling out all required fields and submitting the survey.
  
  
  
  Check Survey Status: Verify the status of the survey in the system. If it is marked as incomplete, you may need to review the responses or check for any errors in the survey submission process.
  
  
  Review Order Requirements: Check the order's requirements and ensure that all necessary steps, including survey completion, are fulfilled before attempting to process the order again.
  
  
  Consult Documentation: If the survey is part of a specific business process, refer to the relevant documentation or guidelines to ensure compliance with the required steps.
  
  
  System Configuration: If you have access to system configuration, check the settings for the survey to ensure that it is correctly configured and that there are no issues preventing it from being marked as complete.
  
  
  Contact Support: If the issue persists after attempting the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or patches related to CRM surveys and error messages.
  User Documentation: Review user manuals or training materials related to CRM surveys for guidance on proper usage and completion.
  System Logs: Analyze system logs for any additional error messages or warnings that may provide further insight into the issue.
  
  By following these steps, you should be able to resolve the CRM_ORDER_SURVEY020 error and proceed with your order processing in SAP CRM.