How To Fix CRM_ORDER_SURVEY022 - Questionnaire &1 is not filled out

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 022

• Message text: Questionnaire &1 is not filled out

What causes this issue?

In Customizing for questionnaire determination, it was specified that
questionnaire &V1& must be filled out.

System Response

The questionnaire has not been filled out. As a result, data cannot be
saved without errors.

How to fix this error?

Fill out the questionnaire or change questionnaire determination in
Customizing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY022 - Questionnaire &1 is not filled out ?

  The SAP error message CRM_ORDER_SURVEY022 indicates that a questionnaire associated with a CRM order is not filled out. This error typically arises in scenarios where a questionnaire is mandatory for a particular process, such as when creating or processing a service order, sales order, or other CRM-related transactions.
  Cause:
  
  Mandatory Questionnaire: The questionnaire linked to the order is set as mandatory, and it has not been completed.
  Configuration Issues: The questionnaire may not be properly configured in the system, or the linkage to the order type may be incorrect.
  User Role/Authorization: The user may not have the necessary permissions to fill out the questionnaire.
  Incomplete Data: The questionnaire may have been partially filled out, but not saved or submitted correctly.
  
  Solution:
  
  
  Complete the Questionnaire:
  
  Navigate to the relevant order in the CRM system.
  Locate the associated questionnaire and ensure that all required fields are filled out.
  Save the questionnaire after completing it.
  
  
  
  Check Configuration:
  
  Review the configuration settings for the questionnaire in the SAP system.
  Ensure that the questionnaire is correctly linked to the order type and that the settings for mandatory fields are appropriate.
  
  
  
  User Authorization:
  
  Verify that the user has the necessary authorizations to access and fill out the questionnaire.
  If not, work with your SAP security team to adjust the user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to CRM questionnaires for specific guidance on filling them out and troubleshooting common issues.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access the order details and related questionnaires.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Training: Ensure that users are trained on how to fill out questionnaires properly to avoid this error in the future.
  
  By following these steps, you should be able to resolve the error message CRM_ORDER_SURVEY022 and ensure that the questionnaire is filled out as required.