How To Fix CRM_ORDER_SURVEY052 - Target group &1 is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 052

• Message text: Target group &1 is not unique

What causes this issue?

The description of the target group is not unique. There are several
target groups with this description.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you entered the target group description manually, use the F4 help to
to enter the target group. The system has removed the manually entered
description from the table field again.
The technical key (GUID) for the target group is saved in the
Customizing table. The technical key is converted into the description
on the interface via a conversion routine.
The system can only determine the technical key automatically via the
description of the target group when the description is unique.
In this case, the technical key is entered automatically.
If you have not entered the description manually (for example, because
it was already in the table field), you can ignore this message. In this
case, the description is not removed from the table field.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY052 - Target group &1 is not unique ?

  The SAP error message CRM_ORDER_SURVEY052 indicates that the target group specified in a survey is not unique. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you are trying to assign a target group to a survey, but the system finds multiple entries that match the criteria, leading to ambiguity.
  Cause:
  
  Non-Unique Target Group: The target group you are trying to use is defined in such a way that there are multiple records in the database that match the criteria for that target group.
  Data Integrity Issues: There may be issues with how the target groups are defined or maintained in the system, leading to duplicates.
  Configuration Errors: Incorrect configuration in the survey or target group settings may lead to this error.
  
  Solution:
  
  
  Check Target Group Definition:
  
  Go to the target group management area in SAP and review the definition of the target group you are trying to use.
  Ensure that the criteria used to define the target group are specific enough to yield a unique result.
  
  
  
  Review Existing Target Groups:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check existing target groups and see if there are duplicates.
  If duplicates exist, consider consolidating them or modifying the criteria to ensure uniqueness.
  
  
  
  Modify Survey Assignment:
  
  If you are assigning the target group to a survey, try selecting a different target group that is known to be unique.
  Alternatively, modify the survey to accommodate a more specific target group.
  
  
  
  Data Cleanup:
  
  If duplicates are found, you may need to clean up the data by removing or merging duplicate target groups.
  Ensure that any changes made do not affect other processes or data integrity.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to target groups and surveys for additional guidance on best practices.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others related to CRM and target group management.
  SAP Notes: Check for any SAP Notes related to CRM surveys and target groups that might provide additional insights or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error message CRM_ORDER_SURVEY052 and ensure that your target groups are unique and correctly assigned to surveys.