How To Fix CRM_ORDER_SURVEY002 - Entry for survey set could not be found (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 002

• Message text: Entry for survey set could not be found (&1)

What causes this issue?

You have tried to read an existing entry in the survey set. This caused
an error.
This error may indicate a problem in the program code.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to read the entry in the survey set again. If the error occurs again
, report the error to SAP.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY002 - Entry for survey set could not be found (&1) ?

  The SAP error message CRM_ORDER_SURVEY002 indicates that the system could not find an entry for the specified survey set. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with surveys associated with business transactions, such as orders or service requests.
  Cause:
  
  Missing Survey Set: The survey set that is being referenced does not exist in the system. This could be due to incorrect configuration or the survey set not being created.
  Incorrect Survey Set Assignment: The survey set may not be correctly assigned to the relevant business transaction or object.
  Authorization Issues: The user may not have the necessary authorizations to access the survey set.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the relevant tables.
  
  Solution:
  
  
  Check Survey Set Configuration:
  
  Navigate to the survey management area in SAP CRM and verify that the survey set exists.
  Ensure that the survey set is properly configured and active.
  
  
  
  Verify Assignment:
  
  Check if the survey set is correctly assigned to the relevant business transaction type (e.g., order type, service request type).
  Ensure that the survey set is linked to the correct organizational units or business processes.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the survey set.
  Check the authorization roles assigned to the user and make adjustments if necessary.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the relevant tables to ensure that there are no missing or inconsistent entries.
  Use transaction codes like SE11 or SE16 to inspect the relevant database tables.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on survey set configuration and management.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to access order management and survey-related data.
  Tables: Relevant tables may include CRMD_SURVEY_SET, CRMD_ORDER, and others related to survey management.
  SAP Notes: Check for any SAP Notes related to survey management and error messages for additional guidance or patches.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.