How To Fix CRM_ORDER_SURVEY001 - Entry for survey set cannot be maintained (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 001

• Message text: Entry for survey set cannot be maintained (&1)

What causes this issue?

You have tried to maintain an entry in the survey set. This caused an
error.
This error may indicate a problem in the program code.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to maintain the entry for the survey set again. If the error occurs
again, report the error to SAP.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY001 - Entry for survey set cannot be maintained (&1) ?

  The SAP error message CRM_ORDER_SURVEY001, which states "Entry for survey set cannot be maintained (&1)," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the survey set configuration or its assignment to a specific object (like a transaction or order).
  Cause:
  
  Survey Set Not Defined: The survey set you are trying to use may not be defined in the system.
  Inconsistent Configuration: There may be inconsistencies in the configuration of the survey set or its assignment to the relevant CRM object.
  Authorization Issues: The user may not have the necessary authorizations to maintain or access the survey set.
  Inactive Survey Set: The survey set might be inactive or not available for the current context.
  Missing Customizing: The necessary customizing settings for the survey set may not be completed.
  
  Solution:
  
  
  Check Survey Set Definition:
  
  Go to the transaction code CRMSURVEY or the relevant customizing transaction to check if the survey set exists and is correctly defined.
  Ensure that the survey set is active and properly configured.
  
  
  
  Review Configuration:
  
  Verify the configuration settings for the survey set in the customizing (transaction SPRO).
  Ensure that the survey set is assigned to the correct CRM object type (e.g., order, activity).
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and maintain the survey set. This can be checked with the help of your SAP security team.
  
  
  
  Check for Inactive Survey Sets:
  
  If the survey set is inactive, you may need to activate it or create a new active survey set.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help files related to survey sets in CRM for any additional configuration steps that may be required.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, especially if this is a production issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMSURVEY for survey management and SPRO for customizing settings.
  SAP Notes: Check for any SAP Notes related to CRM survey sets that might address known issues or provide additional guidance.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ORDER_SURVEY001 error message.