How To Fix CRM_ORDER_SCM003 - Input help for route only possible at item level

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SCM - Messages for Order-SCM-Integration

• Message number: 003

• Message text: Input help for route only possible at item level

What causes this issue?

You want to display the input help for the route in the header of an
order. An important factor in route determination is the start location,
which is determined by the delivery location for the product.

System Response

No product is available at header level, however. For this reason there
is no start location and the system cannot therefore display input help.

How to fix this error?

First enter a product at item level and specify the route there.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SCM003 - Input help for route only possible at item level ?

  The SAP error message CRM_ORDER_SCM003 ("Input help for route only possible at item level") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to select a route in a context where it is not applicable, usually at the header level of a transaction instead of the item level.
  Cause:
  
  Context Misalignment: The error arises because the route is a characteristic that is relevant only at the item level of a sales order or service order. If the user tries to access route selection from the header level, the system will not allow it, leading to this error message.
  Configuration Issues: There may be configuration settings in the CRM system that restrict the route selection to item-level only.
  User Interface Navigation: The user may be navigating incorrectly within the CRM interface, attempting to perform actions that are not supported at the current level of the transaction.
  
  Solution:
  
  Select Route at Item Level: Ensure that you are trying to select the route while working on the item level of the order. Navigate to the item details where the route can be specified.
  Check User Interface: Make sure you are using the correct navigation path to access the route selection. Look for options or tabs that pertain to item details.
  Review Configuration: If you have the necessary permissions, check the configuration settings in the CRM system to ensure that routes are set up correctly and that there are no restrictions preventing their selection.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to properly select routes in the context of your specific CRM setup.
  Training and Support: If you are unsure about the process, consider reaching out to your SAP support team or attending training sessions to better understand the CRM functionalities.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context on how to handle route selection in CRM.
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP CRM that pertain to order management and item-level details.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to access and modify item-level details in CRM.
  
  By following these steps, you should be able to resolve the error and successfully select the route at the appropriate level in your SAP CRM system.