How To Fix CRM_ORDER_SCM002 - Input help for route not possible without end location

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SCM - Messages for Order-SCM-Integration

• Message number: 002

• Message text: Input help for route not possible without end location

What causes this issue?

You have requested input help for the field "Route". The possible routes
are determined by the SCM system using various parameters (product,
required delivery date, start and end location, among others). The end
location is absolutely required for this. If the system does not know
the end of the route, then input help is useless.

System Response

The end location is defined by the ship-to party.
In this case, you have either not entered the ship-to party, or no
address is assigned to the ship-to party.

How to fix this error?

First enter the ship-to party before you choose the route.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SCM002 - Input help for route not possible without end location ?

  The SAP error message CRM_ORDER_SCM002 indicates that the system is unable to provide input help for the route because an end location has not been specified. This error typically occurs in the context of logistics or transportation management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The primary cause of this error is that the system requires both a start location and an end location to determine a valid route. If the end location is missing or not specified in the relevant transaction or screen, the system cannot provide the necessary input help for selecting a route.
  Solution:
  To resolve this error, you should ensure that both the start and end locations are correctly specified in the relevant fields. Here are the steps you can take:
  
  
  Check Input Fields: Go to the transaction or screen where the error occurred and verify that you have entered both the start location and the end location.
  
  
  Enter End Location: If the end location is missing, enter the appropriate end location in the designated field.
  
  
  Validate Locations: Ensure that the locations you are entering are valid and exist in the system. You can check the master data for locations to confirm their existence.
  
  
  Re-attempt Input Help: After entering the end location, try to access the input help for the route again. The system should now be able to provide the necessary options.
  
  
  Consult Documentation: If you are unsure about the required fields or the process, refer to the SAP documentation or user manuals related to the CRM module and route planning.
  
  
  Contact Support: If the issue persists after ensuring that both locations are specified, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP CRM that deal with order management and route planning.
  Master Data: Ensure that the master data for locations, routes, and transportation planning is correctly maintained in the system.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to access and modify the relevant data in the CRM system.
  
  By following these steps, you should be able to resolve the CRM_ORDER_SCM002 error and successfully utilize the input help for routes in your SAP CRM environment.