How To Fix CRM_ORDER_SC011 - No item available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SC -

• Message number: 011

• Message text: No item available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SC011 - No item available ?

  The SAP error message CRM_ORDER_SC011 ("No item available") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to access or process an item in a sales order or service order that does not exist or is not available in the system. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Item Deletion: The item may have been deleted or not created properly in the order.
  Incorrect Item Status: The item may be in a status that does not allow it to be processed (e.g., it may be marked as inactive).
  Data Inconsistency: There may be inconsistencies in the data between the order and the item master data.
  Authorization Issues: The user may not have the necessary authorizations to view or process the item.
  Configuration Issues: There may be configuration settings in the CRM system that prevent the item from being available for processing.
  Missing Dependencies: The item may depend on other items or conditions that are not met.
  
  Solutions:
  
  Check Item Existence: Verify that the item exists in the order. You can do this by checking the order details in the CRM system.
  Review Item Status: Ensure that the item is active and has the correct status for processing.
  Data Consistency Check: Run consistency checks to ensure that the data in the order matches the item master data.
  Authorization Check: Ensure that the user has the necessary permissions to access and process the item.
  Configuration Review: Review the configuration settings in the CRM system to ensure that they are set up correctly for the items being processed.
  Check Dependencies: Ensure that all dependencies for the item are met, including any related items or conditions.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage orders in CRM.
  Debugging: If the issue persists, consider using the debugging tools in SAP to trace the error and identify the root cause.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Consult Documentation: Review the SAP documentation for CRM order management for more detailed information on item processing and related configurations.
  
  If the issue continues after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.