How To Fix CRM_ORDER_SCM001 - Input help for route not possible without start location

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SCM - Messages for Order-SCM-Integration

• Message number: 001

• Message text: Input help for route not possible without start location

What causes this issue?

You have requested input help for the field "Route". The possible routes
are determined by the SCM system using various parameters (product,
required delivery date, start and end location, among others). The start
location is absolutely required for this. If the system does not know
the start of the route, then input help is useless.

System Response

The start location depends on the assigned product and is determined by
APO during the availability check. In this case, you have either not
entered a product, or the APO could not determine a location.

How to fix this error?

First enter the product and then choose the route. If necessary, check
in the SCM system to see if a deivery location is maintained for your
product.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SCM001 - Input help for route not possible without start location ?

  The SAP error message CRM_ORDER_SCM001 indicates that the system cannot provide input help for the route because a start location has not been specified. This error typically occurs in the context of logistics and transportation management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error arises when you attempt to select a route in a transaction (such as creating or editing a sales order, delivery, or transportation order) without having defined a starting location (e.g., a departure point or shipping point). The system requires both a start location and an end location to determine valid routes.
  Solution:
  To resolve this error, you need to ensure that a valid start location is specified before attempting to select a route. Here are the steps you can take:
  
  
  Specify Start Location:
  
  Navigate to the relevant transaction where you encountered the error.
  Look for fields related to the start location (e.g., shipping point, departure location).
  Enter a valid start location that is recognized by the system.
  
  
  
  Check Master Data:
  
  Ensure that the master data for locations (such as customers, vendors, or shipping points) is correctly maintained in the system.
  Verify that the start location you are trying to use is active and valid.
  
  
  
  Review Route Determination Settings:
  
  Check the configuration settings for route determination in the SAP system. This may involve reviewing the settings in the customizing transaction (SPRO) under Logistics Execution or Transportation Management.
  Ensure that the routes are correctly defined and that the system can determine routes based on the specified start and end locations.
  
  
  
  Test with Different Locations:
  
  If the issue persists, try using different start locations to see if the problem is specific to a particular location.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on route determination and related settings.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_ORDERADM_H, or others related to order management and logistics.
  SAP Notes: Check for any SAP Notes related to CRM_ORDER_SCM001 for known issues or patches that may address the problem.
  User Roles and Authorizations: Ensure that your user role has the necessary authorizations to access and modify the relevant data.
  
  By following these steps, you should be able to resolve the error and successfully select a route in your SAP CRM system.