How To Fix CRM_ORDER_SURVEY000 - Entry for survey set cannot be created (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_SURVEY - CRM Order: Survey Tool

• Message number: 000

• Message text: Entry for survey set cannot be created (&1)

What causes this issue?

You have tried to create a new entry for the survey set. This caused an
error.
This error may indicate a problem in the program code.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to create the entry for the survey set again. If the error occurs
again, report the error to SAP.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_SURVEY000 - Entry for survey set cannot be created (&1) ?

  The SAP error message CRM_ORDER_SURVEY000 Entry for survey set cannot be created (&1) typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to survey management. This error indicates that the system is unable to create an entry for a survey set, which can be due to various reasons.
  Causes:
  
  Missing Survey Set: The specified survey set may not exist in the system or may not be properly configured.
  Authorization Issues: The user may not have the necessary authorizations to create or access the survey set.
  Incorrect Configuration: There may be issues with the configuration of the survey or the survey set in the system.
  Data Inconsistencies: There could be inconsistencies in the data related to the survey or the survey set.
  Technical Issues: There may be underlying technical issues, such as database problems or system errors.
  
  Solutions:
  
  
  Check Survey Set Configuration:
  
  Verify that the survey set exists in the system and is correctly configured. You can do this by navigating to the survey management area in SAP CRM.
  Ensure that all required fields and settings for the survey set are properly filled out.
  
  
  
  Review Authorizations:
  
  Check the user’s authorizations to ensure they have the necessary permissions to create entries for survey sets. This can be done through transaction codes like SU53 or PFCG.
  
  
  
  Data Validation:
  
  Validate the data being used to create the survey entry. Ensure that all required fields are populated and that the data adheres to the expected formats.
  
  
  
  Check for System Errors:
  
  Look into the system logs (transaction SLG1) for any related error messages that might provide more context on the issue.
  If there are technical issues, consider reaching out to your SAP Basis team for assistance.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to survey management for any known issues or additional troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with the error message and any relevant details about the context in which it occurred.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders and surveys.
  SAP Notes: Search for SAP Notes related to CRM survey management for any patches or updates that may address known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.