How To Fix CRM_ORDER_DEDUP_CHM005 - Merge of leads with different status profiles is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP_CHM - Deduplication Messages (CHM relevant)

• Message number: 005

• Message text: Merge of leads with different status profiles is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP_CHM005 - Merge of leads with different status profiles is not allowed ?

  The SAP error message CRM_ORDER_DEDUP_CHM005 indicates that there is an attempt to merge leads (or opportunities) that have different status profiles. In SAP CRM, leads are often assigned different statuses that dictate their current state in the sales process (e.g., new, qualified, in progress, closed, etc.). When trying to merge leads, SAP enforces a rule that requires the leads to have the same status profile to ensure data integrity and consistency.
  Cause:
  The error occurs when:
  
  You are trying to merge two or more leads that have different status profiles.
  The status profiles define the allowed statuses for the leads, and merging leads with differing profiles could lead to inconsistencies in the data.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Status Profiles: Review the status profiles of the leads you are trying to merge. You can do this by navigating to the lead details in SAP CRM and checking the status assigned to each lead.
  
  
  Align Status Profiles: If the leads have different status profiles, you will need to align them. This can be done by:
  
  Changing the status of one or more leads to match the others before attempting the merge.
  If necessary, consult with your CRM administrator to understand the implications of changing status profiles.
  
  
  
  Merge Leads with Same Status: Once the status profiles are aligned, you can proceed with the merge operation.
  
  
  Consult Documentation: If you are unsure about how to change the status profiles or need more information on the merging process, refer to the SAP documentation or help resources specific to your version of SAP CRM.
  
  
  Contact Support: If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  
  Related Information:
  
  Status Profiles: These are configurations in SAP that define the possible statuses for business objects like leads, opportunities, etc. They can be customized based on business requirements.
  Merging Leads: This is a common operation in CRM systems to consolidate information and avoid duplicates. It is important to ensure that the leads being merged are compatible in terms of their data attributes.
  SAP CRM Configuration: Understanding how status profiles are configured in your SAP system can help prevent similar issues in the future.
  
  By following these steps, you should be able to resolve the error and successfully merge the leads in SAP CRM.