How To Fix CRM_ORDER_DEDUP_CHM004 - User status of the prime or duplicate lead cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP_CHM - Deduplication Messages (CHM relevant)

• Message number: 004

• Message text: User status of the prime or duplicate lead cannot be determined

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP_CHM004 - User status of the prime or duplicate lead cannot be determined ?

  The SAP error message CRM_ORDER_DEDUP_CHM004 indicates that the system is unable to determine the user status of either the prime or duplicate lead in the context of lead duplication handling. This typically occurs in the SAP Customer Relationship Management (CRM) module when there are issues with lead management, particularly when trying to merge or deduplicate leads.
  Cause:
  
  Missing User Status Configuration: The user status for the lead might not be properly configured in the system. This can happen if the status profile is not assigned or if the status values are not defined correctly.
  Inconsistent Data: There may be inconsistencies in the data related to the leads, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to view or modify the user status of the leads.
  System Bugs or Issues: There could be bugs or issues in the SAP system that prevent the proper determination of user statuses.
  
  Solution:
  
  
  Check User Status Configuration:
  
  Go to the configuration settings for user statuses in the SAP CRM system.
  Ensure that the status profile is correctly assigned to the lead object.
  Verify that all necessary status values are defined and active.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the lead data to identify any discrepancies.
  Use transaction codes like CRMD_ORDER to review the lead records and ensure that all required fields are populated correctly.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and modify lead statuses.
  Check the role assignments and authorization objects related to lead management.
  
  
  
  Debugging and Logs:
  
  If the issue persists, consider enabling debugging or checking system logs to identify any underlying issues that may not be immediately apparent.
  Use transaction SLG1 to check application logs for any related error messages.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  
  
  
  Contact SAP Support:
  
  If the problem cannot be resolved internally, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the steps leading to it and any relevant configuration settings.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing leads and orders.
  User Status Profiles: Understand how user status profiles work in SAP CRM and how they can be configured for different business processes.
  Lead Management Best Practices: Review best practices for lead management in SAP CRM to ensure that your processes are aligned with system capabilities.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_ORDER_DEDUP_CHM004 error message.