How To Fix CRM_ORDER_DEDUP_CHM004 - User status of the prime or duplicate lead cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP_CHM - Deduplication Messages (CHM relevant)

• Message number: 004

• Message text: User status of the prime or duplicate lead cannot be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP_CHM004 - User status of the prime or duplicate lead cannot be determined ?

  The SAP error message CRM_ORDER_DEDUP_CHM004 indicates that the system is unable to determine the user status of either the prime or duplicate lead in the context of lead duplication handling. This typically occurs in the SAP Customer Relationship Management (CRM) module when there are issues with lead management, particularly when trying to merge or deduplicate leads.
  
  Cause:
  
  Missing User Status Configuration: The user status for the lead might not be properly configured in the system. This can happen if the status profile is not assigned or if the status values are not defined correctly.
  Inconsistent Data: There may be inconsistencies in the data related to the leads, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to view or modify the user status of the leads.
  System Bugs or Issues: There could be bugs or issues in the SAP system that prevent the proper determination