How To Fix CRM_ORDER_DEDUP_CHM002 - Merge of leads from two different sales partners is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP_CHM - Deduplication Messages (CHM relevant)

• Message number: 002

• Message text: Merge of leads from two different sales partners is not allowed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP_CHM002 - Merge of leads from two different sales partners is not allowed ?

  The SAP error message CRM_ORDER_DEDUP_CHM002 indicates that there is an attempt to merge leads that are associated with two different sales partners, which is not permitted in the SAP CRM system. This error typically arises during the lead management process when users try to consolidate or merge leads that have been created under different sales partners.
  Cause:
  
  Different Sales Partners: The primary cause of this error is that the leads you are trying to merge are linked to different sales partners. In SAP CRM, each lead is associated with a specific sales partner, and merging leads from different partners violates the system's integrity rules.
  Data Integrity Rules: SAP enforces strict data integrity rules to ensure that sales data remains accurate and that sales partners are not mixed up, which could lead to confusion in reporting and sales processes.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Sales Partners: Check the sales partners associated with the leads you are trying to merge. You can do this by navigating to the lead details in the CRM system.
  
  
  Select Leads with Same Sales Partner: Ensure that you are only attempting to merge leads that are associated with the same sales partner. If the leads are linked to different partners, you will need to choose leads that share the same sales partner.
  
  
  Manual Consolidation: If you need to consolidate information from leads associated with different sales partners, consider manually updating the relevant lead records instead of merging them. You can copy relevant information from one lead to another without merging.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed guidance on lead management and merging processes.
  
  
  Contact Support: If you are unsure about the sales partner associations or need further assistance, consider reaching out to your SAP support team or a consultant who specializes in SAP CRM.
  
  
  Related Information:
  
  SAP CRM Lead Management: Understanding how lead management works in SAP CRM can help you navigate issues related to lead merging and sales partner associations.
  Data Integrity in SAP: Familiarize yourself with the data integrity rules in SAP to avoid similar issues in the future.
  User Training: Ensure that users involved in lead management are trained on the importance of sales partner associations and the implications of merging leads.
  
  By following these steps, you should be able to address the error and proceed with your lead management tasks effectively.