How To Fix CRM_ORDER_DEDUP_CHM001 - Error occurred while reading at least one potential duplicate object

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP_CHM - Deduplication Messages (CHM relevant)

• Message number: 001

• Message text: Error occurred while reading at least one potential duplicate object

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP_CHM001 - Error occurred while reading at least one potential duplicate object ?

  The SAP error message CRM_ORDER_DEDUP_CHM001 indicates that there was an issue while attempting to read a potential duplicate object in the CRM (Customer Relationship Management) system. This error typically arises during processes that involve checking for duplicate entries, such as when creating or updating orders, leads, or other CRM objects.
  Cause:
  
  Duplicate Check Configuration: The system is configured to check for duplicates based on certain criteria, and it has found an issue while trying to read the potential duplicates.
  Data Integrity Issues: There may be inconsistencies or corruption in the data that is being checked for duplicates.
  Authorization Issues: The user may not have the necessary authorizations to read the potential duplicate objects.
  Performance Issues: If the system is under heavy load or if there are performance issues, it may fail to read the necessary data in a timely manner.
  
  Solution:
  
  
  Check Duplicate Check Configuration:
  
  Review the configuration settings for duplicate checks in the CRM system. Ensure that the criteria for identifying duplicates are correctly set up.
  You can access the configuration through the transaction code SPRO and navigate to the relevant settings under CRM.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify and resolve any issues with the data that may be causing the error.
  Use transaction codes like SE11 or SE16 to inspect the relevant tables for inconsistencies.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access the objects being checked for duplicates.
  You can check user roles and authorizations through transaction code SU01.
  
  
  
  System Performance:
  
  Monitor system performance and check for any ongoing issues that may be affecting the ability to read data.
  If necessary, consult with your Basis team to analyze system logs and performance metrics.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require the assistance of a developer or SAP support.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRMD_ORDER, and others that may be involved in the order management process.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to CRM order management and duplicate checks for further insights.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.