How To Fix CRM_ORDER_DEDUP_CHM003 - Merge of leads with current user status combination is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ORDER_DEDUP_CHM - Deduplication Messages (CHM relevant)

• Message number: 003

• Message text: Merge of leads with current user status combination is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ORDER_DEDUP_CHM003 - Merge of leads with current user status combination is not allowed ?

  The SAP error message CRM_ORDER_DEDUP_CHM003 indicates that there is an issue with merging leads in the SAP Customer Relationship Management (CRM) system. Specifically, this error occurs when the current user is attempting to merge leads that have a combination of statuses that are not allowed for merging.
  Cause:
  The error typically arises due to one or more of the following reasons:
  
  Status Combination: The leads you are trying to merge have different statuses that are incompatible with the merging process. For example, one lead might be in a "Closed" status while another is still "Open."
  User Permissions: The user may not have the necessary permissions to perform the merge operation on leads with the current status combination.
  Business Rules: There may be specific business rules configured in the system that prevent merging leads under certain conditions.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Lead Statuses: Review the statuses of the leads you are trying to merge. Ensure that they are compatible for merging. If they are not, you may need to change the status of one or both leads to a compatible status before attempting to merge them again.
  
  
  User Permissions: Verify that the user has the appropriate permissions to merge leads. If not, you may need to adjust the user roles or permissions in the SAP system.
  
  
  Consult Business Rules: Check if there are any specific business rules or configurations in your SAP CRM system that restrict merging leads with certain status combinations. If such rules exist, you may need to adjust them or follow the defined process for handling leads.
  
  
  Use Alternative Methods: If merging is not possible due to status restrictions, consider alternative methods for consolidating lead information, such as manually updating one lead with information from another.
  
  
  Contact Support: If you are unable to resolve the issue through the above steps, consider reaching out to your SAP support team or consulting the SAP documentation for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on lead merging processes.
  Documentation: Review the SAP CRM documentation for information on lead management and merging processes to understand the requirements and restrictions better.
  Training: If this is a recurring issue, consider providing training for users on the lead management process to minimize errors in the future.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully merge leads in SAP CRM.